Privacy Policy

ST8 Global LLC  ·  Effective: June 2026  ·  Last updated: June 2026

ST8 Global LLC ("ST8," "we," "us," or "our") operates the website st8zero.com and sells CODE ZERO dietary supplements. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information.

We are committed to handling your data transparently — the same standard we hold our product label to.

1. Information We Collect

Information you give us directly

• Name, email address, phone number, and billing and shipping address when you place an order or create an account
• Payment information (processed and tokenised by our payment processor — we do not store card numbers)
• Communications you send to us via email or contact forms
• Subscription preferences and order history

Information collected automatically

• IP address, browser type, device type, operating system
• Pages visited, time on site, referring URLs, and click behaviour via cookies and tracking technologies
• Purchase events and checkout interactions via the Meta Pixel and Meta Conversions API (CAPI)
• Analytics data via Shopify Analytics and any third-party analytics tools we use

Information from third parties

• Marketing platform data from Meta (Facebook and Instagram) and other advertising partners
• Payment processing data from our payment provider (Shopify Payments)
• Shipping and fulfilment data from our logistics partners

2. How We Use Your Information

• To process, fulfil, and communicate about your orders
• To manage your subscription, including billing and renewal notifications
• To send transactional emails (order confirmations, shipping updates, refund confirmations)
• To send marketing emails if you have opted in — you may unsubscribe at any time via the link in any email
• To personalise your experience on our website
• To run advertising campaigns on Meta and other platforms using anonymised or hashed data
• To analyse how our website is used and improve our products and services
• To comply with legal obligations
• To prevent fraud and protect the security of our store and customers

3. Legal Basis for Processing (EU, UK, and EEA Customers)

For customers in the European Union, the United Kingdom, and the European Economic Area, we process your personal data on the following legal bases:

• Contract performance: Processing your order, managing your subscription, and communicating about your purchase
• Legitimate interests: Fraud prevention, improving our services, and direct marketing to existing customers
• Consent: Marketing email communications and non-essential cookies — you can withdraw consent at any time
• Legal obligation: Tax records, accounting, and responding to lawful requests from authorities

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and serve relevant advertising. These include:

• Strictly necessary cookies: Required for the store to function (cart, checkout, session management)
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used by platforms including Meta to deliver and measure our advertising

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect site functionality.

5. Sharing Your Information

We do not sell your personal information. We share data only with the following categories of third parties, and only as necessary:

• Shopify Inc.: Our e-commerce platform and payment processor
• Shipping and fulfilment partners: To deliver your order
• Email service providers: To send transactional and marketing emails
• Advertising platforms: Meta Platforms Inc. (hashed data for ad measurement and targeting)
• Analytics providers: For website performance analysis
• Legal and regulatory authorities: Where required by law

Where we transfer data outside your country of residence (including to the United States), we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required under GDPR or UK GDPR.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, and as required by law. Order and transaction records are typically retained for 7 years for tax and accounting purposes. Marketing data is retained until you unsubscribe or request deletion.

7. Your Rights

All customers

• Opt out of marketing emails at any time via the unsubscribe link in any email
• Contact us to request access to, correction of, or deletion of your personal data

EU, UK, and EEA customers (GDPR / UK GDPR)

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
• You have the right to lodge a complaint with your local data protection authority

Australian customers (Privacy Act 1988)

• You have the right to access and correct personal information we hold about you
• You may make a privacy complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

California residents (CCPA / CPRA)

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information we have collected from you
• Right to opt out of the sale or sharing of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights
• To exercise these rights, contact us at kevin@st8zero.com

Canadian customers (PIPEDA)

• You have the right to access personal information we hold and to challenge its accuracy
• You may withdraw consent to non-essential data processing at any time
• You may direct complaints to the Office of the Privacy Commissioner of Canada

8. Children's Privacy

Our products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our site after changes take effect constitutes acceptance of the updated policy.