Shipping policy
Shipping Policy
We ship CODE ZERO to 28 countries worldwide. Here is everything you need to know before and after you order.
Order Processing
Orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Estimated Delivery Times
The following are estimated delivery times from the date of dispatch. These are estimates and not guarantees — carrier delays and customs processing can affect delivery windows.
United States
- Standard: 5 to 10 business days
- Expedited: 2 to 5 business days (where available at checkout)
Australia
- Standard: 3 to 7 business days
- Express: 1 to 3 business days (where available at checkout)
United Kingdom
- Standard: 7 to 14 business days
European Union (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden)
- Standard: 7 to 14 business days
Canada
- Standard: 7 to 14 business days
New Zealand
- Standard: 5 to 10 business days
Asia Pacific (Hong Kong, Japan, South Korea, Malaysia, Singapore)
- Standard: 7 to 14 business days
Middle East and Other (Israel, UAE)
- Standard: 10 to 20 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping thresholds and promotions, when available, will be displayed at checkout and in any applicable promotional communication.
Customs, Duties, and Import Taxes
For orders shipped outside the United States, your order may be subject to customs duties, import taxes, or other fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in the price paid at checkout. We are unable to predict or control customs delays or fees.
We declare all shipments accurately and in accordance with applicable customs regulations. We do not mark orders as gifts or under-declare values.
Tracking Your Order
A tracking link will be emailed to you once your order ships. If you have not received a tracking email within 5 business days of placing your order, check your spam folder first, then contact us at kevin@st8zero.com.
Lost, Stolen, or Delayed Packages
If your tracking shows "delivered" but you have not received your package, please:
- Check with neighbours and any safe-drop locations
- Wait 2 additional business days as carriers sometimes update tracking prematurely
- Contact us at kevin@st8zero.com and we will investigate with the carrier
If a package is confirmed lost by the carrier, we will reship your order at no charge or provide a full refund.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice an error immediately after placing your order, contact us at kevin@st8zero.com as soon as possible. We cannot guarantee address changes once an order has been picked up by the carrier. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).
Subscription Orders
Subscription orders are dispatched automatically on your renewal date. If you need to update your shipping address before a renewal, log in to your account or contact us at least 48 hours before your renewal date.