Refund & Return Policy

ST8 Global LLC  ·  Effective: June 2026  ·  Last updated: June 2026

We stand behind CODE ZERO. If it is not working for you, we want to know — and we want to make it right.

60-Day Money-Back Guarantee

We offer a full 60-day money-back guarantee on your first order of CODE ZERO. If you are not satisfied for any reason within 60 days of the date your order was delivered, contact us and we will refund your purchase in full — no lengthy forms, no interrogation.

The guarantee applies to:

• First-time purchases (one-time and subscription first order)
• Orders where the product has been used — you do not need to return an unopened tub to qualify

The guarantee does not apply to:

• Second or subsequent subscription charges after the first order
• Orders placed more than 60 days before the refund request is submitted
• Customers who have previously received a refund under this guarantee

How to Request a Refund

1. Email us at kevin@st8zero.com with the subject line "Refund Request — [Your Order Number]"
2. Include your name, order number, and a brief note on what was not working for you (optional but appreciated — it helps us improve)
3. We will confirm receipt within 2 business days and process your refund within 5 to 10 business days

Refunds are issued to the original payment method. If your card has been cancelled or expired, contact us and we will arrange an alternative method.

Subscription Cancellations

You may cancel your subscription at any time before your next billing date. Cancellations must be submitted at least 48 hours before your renewal date to prevent the next charge. To cancel, email kevin@st8zero.com or manage your subscription through your account portal.

If a renewal charge processes before your cancellation is received, we will refund that charge in full provided you contact us within 7 days of the charge date.

Damaged or Incorrect Orders

If your order arrives damaged, tampered with, or you received the wrong item, email us within 14 days of delivery with a photo and we will ship a replacement at no cost or issue a full refund — your choice.

Return Shipping

In most cases, you do not need to return the product to receive your refund. Where we do request a return, we will provide a prepaid return label for customers in the United States. Customers in Australia, the UK, EU, New Zealand, and Canada may be required to cover return postage costs, which we will reimburse as part of the refund.

Your Statutory Rights

Nothing in this policy limits your rights under applicable consumer protection laws:

• Australia: This policy is in addition to your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a remedy if a product has a major failure or does not match its description.
• United Kingdom: Your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by this policy. UK customers have a statutory 14-day right to cancel a distance purchase.
• European Union: EU customers have a statutory 14-day right of withdrawal from distance contracts under the Consumer Rights Directive (2011/83/EU). To exercise this right, notify us at kevin@st8zero.com within 14 days of receiving your order.
• New Zealand: Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not limited by this policy.
• Canada: Consumer protection rights vary by province. Nothing in this policy overrides applicable provincial consumer protection legislation.